What Participants Say About Their Sessions

Challenge

A private-sector employee in her early 50s had received her EPF annual statement but did not understand how the account tiers worked or which withdrawal rules applied to her age group. She had been putting off finding out for two years.

Session

She attended the First Steps Information Session. The session covered how EPF accounts are structured, at what points members can make withdrawals, and what documentation EPF typically asks for. She received a printed guide to the EPF i-Saraan channel and the relevant enquiry numbers.

Outcome

She contacted EPF directly two weeks later with a specific list of questions. She reported that the call was shorter and more productive than she had expected because she already understood the terminology and what she was asking about.

Challenge

A man in his late 50s approaching retirement from a manufacturing company had documents from multiple employers over 30 years — some filed, many loose. He had an appointment scheduled with his HR department in two months and felt unprepared.

Workshop

He attended the Paperwork Organisation Workshop with a bag of unsorted documents. Over three and a half hours, he worked through them with the facilitator, identified what was relevant, and organised everything into a labelled binder using the provided dividers and checklist.

Outcome

The checklist revealed two missing items — a previous employer's contribution statement and his latest EPF printout. He was able to request and receive both before his HR appointment. He described the appointment itself as much more straightforward than he had anticipated.

Challenge

A couple, both in their early 60s, wanted to approach the retirement transition together but found official resources online either too brief or too technical. They had questions for three different bodies — EPF, the Inland Revenue Board, and a former employer — but did not know how to formulate them clearly.

Programme

They completed the Full Retirement Information Journey over five sessions across six weeks. The programme covered the general retirement landscape, thorough document organisation, and structured help drafting questions for each of the three bodies they needed to contact.

Outcome

By the end of the programme they had a complete personal binder, a printed reference pack, and three separate lists of clearly phrased questions — one for each body. They used follow-up support to clarify one factual point about EPF forms before their first appointment.